At CRG we know that every custom engineered solution starts by listening to and understanding the customer. To accomplish this, we execute the following steps:
This is where the team at CRG springs into action to begin the process of developing a custom engineered solution for our customer’s needs.
This step is to validate that the Problem Statement is accurate and all-encompassing of the custom engineered solution. CRG shares the information gathered from step one to gain mutual agreement on the Problem Statement to gain acceptance to move forward with the process.
Solving problems that make most people want to bang their heads against a wall is where CRG excels. With many custom engineered solutions, we are tasked with solving problems that others cannot.
By calling on the power of our in-house engineering department, CRG is able to maintain collaboration, control, and teamwork throughout the entire custom engineering solution process.
Our supply chain team takes full advantage of our network of industry leading suppliers to ensure that parts and materials meet the quality specifications, availability, and timelines needed to fulfill the needs of our customers projects.
In addition to the solution build, our supply chain team is standing by for replacement parts on all CRG engineered and build machines.
Our team of experienced fabricators and technicians are involved in with all CRG custom engineered solutions from the beginning of the process, so when it comes time for final assembly, they are experts on the project. From welding, fabrication of specialty parts, programing HMIs, and building control panels, CRG ensures our equipment is top quality for reliable performance and durability.
Once the system is built and installed/wired we begin running trials of the various components as well as the complete system. During this trial phase, the system is developed by fine tuning the mechanical and control elements (sensors, speeds, routines etc.) to ensure robust and reliable operation.
Before any CRG custom engineered solutions leave our factory, we follow a vigorous testing protocol to ensure all performance and safety metrics are being met during a Factory acceptance test. This FAT stage includes performance testing and a failure mode and actions review.
It has been a very detailed journey to get this point, but CRG will not ship out any custom designed solution until our confidence level is 100% that we have met or exceeded our customers’ expectations and performance metrics. It is only then that we put our logo on the solution and ship it out to another satisfied customer.
This is the final stage of the custom engineered solution process. At this stage we offer for our technicians to manage and over see the on-site installation and commissioning. During this stage, CRG ensures that all components are assembled and integrated properly and then we perform a Site Acceptance Test (SAT) to validate the system performs as it did during the FAT. CRG also offers on-site training for operation, change over-parts and routine maintenance.